Kusanthula & KuyesaCRM ndi Data PlatformE-commerce ndi RetailKutsatsa kwa Imelo & ZodzichitiraMakanema Otsatsa & OgulitsaSocial Media & Influencer Marketing

Drip: Kodi E-commerce Customer Relationship Manager (ECRM) ndi chiyani?

An Ecommerce Management Customer Relationship nsanja imapanga ubale wabwino pakati pa malo ogulitsa e-commerce ndi makasitomala awo pazokumana nazo zosaiŵalika zomwe zingalimbikitse kukhulupirika ndi ndalama. ECRM imanyamula mphamvu zambiri kuposa Wopereka Imelo (ESP) ndikuwunikira kasitomala kuposa a Customer Relationship Management (CRM) nsanja.

Kodi ECRM ndi chiyani?

Ma ECRM amalimbikitsa eni masitolo paintaneti kuti amvetsetse
kasitomala aliyense wapadera - zomwe amakonda, kugula,
ndi machitidwe-ndikupereka zokumana nazo zofunikira, zosasinthika za makasitomala pamlingo pogwiritsa ntchito zomwe makasitomala amapeza panjira iliyonse yotsatsa.

ECRM ndiyabwino kwa mabizinesi apaintaneti omwe akufuna kuyimba pa kasitomala aliyense wawo kuti adziwe zambiri zapaintaneti. Kuyambira poyambira mpaka kubizinesi, ECRM ndi yamitundu yomwe ikufuna kuthekera kwa ma e-commerce mabehemoth osathyola banki kapena kulemba ganyu gulu laopanga.

Zomwe ECRM Zimaphatikizira

  • Sungani zotsogolera zatsopano ndi makasitomala - Ecommerce CRM imathandizira ma brand kuti asonkhanitse ma adilesi amaimelo patsamba lawo ndi mafomu otuluka kapena kudzera pakuphatikizika ndi masamba ofikira, kutsatsa kwa Facebook, ndi zina zambiri. Imelo iliyonse imatsegula mwayi wazomwe mungasankhe.
  • Pangani maimelo opangira kugulitsa - Kuchokera kwa womanga imelo kupita ku HTML kuti alembe mawu osavuta, ECRM imatha kuthana ndi mtundu uliwonse wa imelo womwe mukufuna kuti mufikire anthu anu ndikugulitsa zambiri. Onjezani mosavuta zithunzi zamagetsi zoyeserera, zokonda mwakukonda kwanu, ndi zina zambiri kuti imelo iliyonse ikhale yoyenera komanso yolinganizidwa ndi aliyense amene angalandire.
  • Gawo lolimba komanso kusintha kwanu - Tsatirani machitidwe ena monga kugula, LTV, malonda omwe agulidwa, masamba owonedwa, ndi zina zambiri kuti mupeze magawo ambiri komanso mwayi wosintha.
Kugawana Kwama ecommerce ndi Drip
  • Pangani maulendo amakonda amakasitomala ambiri - Makina ogwiritsa ntchito amaphatikizira kuphatikiza kwanu konse, kuchokera pa Facebook kupita ku makalata ndi kupitirira, kotero kuti ma brand amatha kupanga makampeni athunthu azambiri omwe amafikira anthu omwe ali ndi makonda pamalo oyenera komanso munthawi yomweyo.
Maulendo Amakasitomala Amtundu wa Multichannel ndi Omnichannel
  • Yesani, santhula, ndikukweza njira - ECRM imadzaza ndi ma dashboards omwe amakuwonetsani ndalama zomwe mwapeza, mtengo wapakati, ndalama za munthu aliyense, ndi nthawi yogulira zofalitsa, misonkhano, komanso mayendedwe antchito. Kenako, gwiritsani ntchito Kugawa Kuyesa kuti muwone zomwe makasitomala amakupatsani kuti mugwiritse ntchito bwino ndikukula.

Kukapanda kuleka ECRM

Drip ndiye CRM yoyamba padziko lonse lapansi ya e-commerce CRM (ECRM) yofunitsitsa kubweretsa masitolo apaintaneti pafupi ndi makasitomala awo kudzera pazokumana nazo zamunthu payekhapayekha.

ECRM imalimbana ndi kutsatsa kwa njira zingapo, kuphatikiza maimelo, ma SMS, Facebook, Instagram kuwongolera makalata ndi kupitirira, pomwe amakhala osavuta kuyimirira.

Drip Email Marketing automation ya ECRM

Akuyendetsa imagwirizana ndi Magento, Sungani, Shopify Plus, Kupambana, WooCommerce, WPFusion, 1ShoppingCart, 3dcart, Coupon Carrier, E-Junkie, Fastspring, Fomo, Gumroad, Nanacast, Podia, SamCart, SendOwl, Zipify Pages, ndi nsanja ina iliyonse ya e-commerce kudzera pa Shopper Activity API.

Ndi kusinthasintha komanso kosavuta, Drip imapatsa opanga apadera mwayi wosiyanitsa, kupanga chidaliro cha makasitomala ndi kukhulupirika, ndikuchita bwino m'malo momezedwa ndi zimphona zamalonda zapa e-commerce.

Zochitika Drip Kukapanda kuleka Kuyesedwa Chiwonetsero Chodontha

Kuwulura: Martech Zone ndiothandizana nawo Akuyendetsa.

Douglas Karr

Douglas Karr ndi CMO OpenINSIGHTS ndi woyambitsa wa Martech Zone. Douglas wathandizira oyambitsa ambiri opambana a MarTech, wathandizira kulimbikira kopitilira $ 5 bil pakugula ndi kuyika kwa Martech, ndipo akupitiliza kuthandiza makampani kukhazikitsa ndikusintha njira zawo zogulitsa ndi zotsatsa. Douglas ndi katswiri wodziwika padziko lonse lapansi wosinthira digito komanso katswiri komanso wokamba nkhani wa MarTech. Douglas ndi mlembi wofalitsidwa wa kalozera wa Dummie komanso buku la utsogoleri wabizinesi.

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