Kodi B2C CRM Yabwino Kwambiri Kwabizinesi Yanu Yaing'ono Ndi Iti?

Customer Relationship Management

Ubale wamakasitomala wabwera kutali kuyambira pomwe adayamba. Malingaliro a B2C (Business to Consumer) asinthiranso pamalingaliro azambiri a UX m'malo mongobweretsa zomwe zatsirizidwa. Kusankha mapulogalamu oyenera ogwiritsira ntchito kasitomala wanu kungakhale kovuta. 

Malinga ndi kafukufuku, 87% yamabizinesi amagwiritsa ntchito ma CRM okhala mumtambo mwachangu.

Ziwerengero za 18 CRM Zomwe Muyenera Kudziwa za 2020 (ndi Pambuyo)

Pokhala ndi zochuluka zomwe mungasankhe, zitha kukhala zopanikiza komanso zopanikiza kusankha choyenera. Tiyeni tiwone zitsanzo zina zodziwika bwino ndi momwe mungasankhire chida choyenera pazakusowa kwanu.

Momwe Mungasankhire CRM

Tisanalowe mmenemo, ndikofunikira kukhazikitsa njira zina pamwala. Choyambirira, palibe zida ziwiri za CRM zomwe ndizofanana - iliyonse ili ndi zosankha zake. 

Kusankha choyenera kumachitika nthawi zambiri podziwonetsera nokha kuchokera pakampani, makamaka pazomwe mukufuna. Ngakhale makampani ena amaika patsogolo malonda, ena amakonda kutsatira ndikuwunika. CRM yolondola ikhalanso ndi gawo labwino pamachitidwe anu otsatsa, kukuthandizani kuti muwone mtundu wanji wazomwe zimayambitsa kutsogola. Tiyeni tiwone mafunso ena omwe angakuthandizeni kudziwa CRM yoyenera pa bizinesi yanu:

Kukula kwa bizinesi yanu

  • Kodi bizinesi yanu ndi yayikulu motani?
  • Kodi mumagwira ntchito kunja kapena kunyumba?
  • Kodi muli ndi antchito angati ndipo mukukulira?
  • Kodi mumagwiritsa ntchito deta ingati tsiku ndi tsiku ndipo ikukula?

Magwiridwe antchito a bizinesi yanu

  • Kodi ndi akatswiri amtundu wanji omwe muli nawo pamalipiro anu?
  • Kodi muli ndi openda ma data ndi ogulitsa omwe alipo?
  • Kodi chithandizo cha kasitomala wanu ndimotani?

Zofunikira pa bizinesi yanu

  • Kodi ndizofunika ziti mukafika pakusangalala kwa makasitomala?
  • Mumagulitsa ndalama zingati kutsatsa komanso kutsatsa?
  • Kuyenda kwanu kumayenda bwino motani ndipo kodi pali zovuta zilizonse?

55% ya eni mabizinesi amapempha kuti azigwiritsa ntchito mosavuta mu CRM yawo koposa zonse.

Ma chart a CRM Ochititsa Chidwi Omwe Simukufuna Kuphonyeka

Mukayankha mafunso onsewa, mudzakhala ndi chithunzi chowoneka bwino komanso chosavuta cha zomwe mukufuna. Ndikosavuta kuwerengera molakwika ndikusankha CRM yomwe sikukuyenerani, koma kubwerera kumbuyo ina pambuyo pake. Tsopano popeza tili ndi chidziwitso chomveka chosankha CRM yoyenera, tiyeni tiwone zitsanzo zabwino kwambiri.

Agile CRM

Ngati mukuyang'ana kasamalidwe kabwino ka CRM, Agile CRM yakuphimbirani. Chidachi chimadzaza ndi njira zambiri zodziwikiratu zomwe zitha kuyendetsa makalata anu pakasitomala. 

Idapangidwa makamaka ndi mabizinesi ang'onoang'ono m'malingaliro ndipo ilibe njira zina zazikuluzikulu zomwe mungapeze mu ma CRM. Komabe, Agile CRM imabwera ndi chithandizo chonse cha mapulagini ndi ma widgets zomwe zikutanthauza kuti mutha kuzisintha kuti zigwirizane ndi zosowa za bizinesi yanu mwangwiro.

Pitani ku Agile CRM

Pipedrive

Ngati mukuyang'ana CRM yogulitsa bizinesi yanu, musayang'anenso kuposa Pipedrive. Ntchitoyi idapangidwa kuti igulitsidwe pakatikati, kutanthauza kuti imadzaza ndi malonda ambiri. 

Kapangidwe kakang'ono kosanja ndi UI yokoka-yotsitsa imatsimikizira kuti gulu lanu lili ndi nsanja yachangu komanso yodalirika yogwirira ntchito. Pipedrive imaloleza kuphatikiza maimelo zomwe zikutanthauza kuti gulu lanu logulitsa siliyenera kuchita zochulukirapo ndi ma tabu osiyanasiyana ndikungoganiza zogwira ntchito yawo.

Pitani ku Pipedrive

zamkuwa

Mkuwa (Prosperworks) ndi CRM yophatikizidwa ndi Google suite. Izi zikutanthauza kuti ntchitoyi imagwirizana ndi mapulogalamu ndi zida zonse zomwe zimapezeka pa Google, kuphatikiza Drayivu, Mapepala, ndi Ma Doc. 

Chomwe chimasiyanitsa Copper ndi ma CRM ena ndikulumikizana kwa VoIP komwe kumabwera ndikuphatikizidwa.

Amari Mellor, Woyimira Mwayi Wamakasitomala Wambiri wa Omasulira

Izi zimalola oyang'anira anu ogulitsa ndi othandizira makasitomala kuti azitha kuyanjana ndi omwe akukuyimbirani komanso ena kuti achite popanda kugwiritsa ntchito chida chomwecho. Imasunga ndikusunga macheza amawu kuti muwunikenso pambuyo pake ndipo imakupatsani mwayi wosunga ndikusintha zofunikira kudzera pa Google. Mkuwa ndi imodzi mwama CRM yodzaza ndi anthu kunja uko ndipo ndioyenera mabizinesi ang'onoang'ono ambiri kufunafuna yankho la CRM lokhalitsa.

Pitani ku Mkuwa

HubSpot

Monga CRM yotsika mtengo kwambiri pamsika, HubSpot imakhala mpaka hype. Uku ndiye kusankha kwa oyamba kumene ndi mabizinesi ang'onoang'ono omwe ali ndi bajeti zopanda pake. Imalola kuyang'anira kasitomala kwathunthu ndikusanthula deta, komanso kuphatikiza kwa Gmail mkati mwa CRM. Koposa zonse, HubSpot imasintha mitengo malinga ndi zomwe mungasankhe ndi phukusi lomwe mwasankha. 

Zinthu zochepa zomwe mumagwiritsa ntchito mwakhama, ndizochepa zomwe mudzalipire kumapeto kwa mwezi. HubSpot ndi nsanja yabwino kwambiri yowunikira ndi kuwongolera makasitomala popanda zosankha zilizonse zomwe zingapezeke. Komabe, izi ndizovuta pang'ono, chifukwa njira zambiri zakutsata ndi kusanthula ndizosafunikira kwa mabizinesi ang'onoang'ono omwe akukula.

ulendo HubSpot

Zoho

Ngati choletsa kwa ogwiritsa ntchito 10 sichikuwoneka ngati vuto kwa inu, ndiye kuti Zoho atha kukhala CRM yabwino pabizinesi yanu. Zoho ndi CRM yaulere yokhala ndi magwiridwe antchito apakatikati a CRM apamwamba kwambiri. Imalola kuwongolera makasitomala, kuwunikira komanso kuthandizira kudzera pa UI yothandizira. 

Zoho amapangidwa ndi ogulitsa m'malingaliro ndipo amakhala ndi kuthekera kokulitsa. Izi zikutanthauza kuti gulu lanu logulitsa limatha kupanga mpikisano poyambira ndikugwirira ntchito limodzi. Zoho imapereka kuthekera kopitilira muyeso ndi kaundula wowonjezera owonjezera pamalipiro ang'onoang'ono pamwezi. Komabe, mabizinesi ang'onoang'ono ambiri komanso oyambitsa kumene amapezanso zochulukirapo komanso magwiridwe antchito nawonso mfulu.

Pitani ku Zoho

Highrise

Pomaliza, ngati kasamalidwe ka deta ndi kutsata kasitomala ndichinthu chomwe mukufuna kwambiri, Highrise ikuthandizani. Ntchitoyi idapangidwa ndi malingaliro osungira mtambo m'malingaliro, kutanthauza kuti kulumikizana kwa kasitomala kulikonse kumasungidwa bwino pa CRM. 

Highrise imagwira ntchito mofananamo ndi zida zoyendetsera projekiti ndi zolembera, koma ndikupindika kwa CRM. Izi zikutanthauza kuti mawonekedwewa ndi oyera komanso osavuta kukumana nawo. Muthanso kusamalira mindandanda yanu yamaimelo ndikupereka mauthenga kwa makasitomala anu kudzera ku Highrise osagwiritsa ntchito maimidwe othandizira. Ngati mukufuna kasamalidwe ka deta ndi chida chotsata cha bizinesi yanu, musayang'anenso kuposa Highrise.

Pitani ku Highrise

CRM yanu ndi ya Ogula Anu

Ganizirani za makasitomala anu komanso kulumikizana kwanu mukamasankha mapulogalamu anu a CRM. Kodi ndi mavuto ati omwe mukukumana nawo pano ndipo mukufuna kuthana nawo? Funso losavutali nthawi zina limakhala njira zonse zomwe mungafunire kuti muyambe yankho la CRM.

74% ya ogwiritsa ntchito CRM adanena kuti ali ndi mwayi wopeza zambiri zamakasitomala atayika ndalama ku CRM.

CRM Mapulogalamu Ogwiritsa Ntchito

Palibe chifukwa choyendetsera kasamalidwe kasitomala pamanja ndi mayankho ambiri okhala ndi zotsika mtengo kunja uko. Lumpha chikhulupiriro ndikuyesera chida chatsopano kuti muwone ngati chikugwirizana ndi mayendedwe anu omwe alipo kale. Mutha kungodabwa ndi zotsatira zake.

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