Zochitika za Makasitomala Zolephera Zikuwononga Kutsatsa Kwanu
SDL idachita kafukufuku kuti ifufuze komwe malo amodzi kapena odziwika kwambiri a kulephera ndi kuchita bwino kwa makasitomala (CX) zimachitika ndi makasitomala komanso zomwe zimakhudza bizinesi.
Mwina choopsa kwambiri pakufufuza uku ndikuti SDL idapeza kuti ogwiritsa ntchito ambiri omwe adakumana ndi makasitomala oyipa adayesetsa kuyipitsa kampaniyo Mwayi uliwonse womwe angakwanitse pakamwa komanso zomwe zimaphatikizira zapa media ndi njira zina zosindikizira pa intaneti.
Yikes… mudziko lolumikizidwa, kulephera kwa zokumana ndi kasitomala kumakhudza kutsatsa kwanu. Nkhani zoyipa zimayenda mwachangu ndipo izi zitha kuphimba njira zabwino zomwe mukugwiritsa ntchito pa intaneti.
Zotsatira zazikulu mu infographic zikuphatikiza
- Kulephera koopsa kwa CX kumafunikira nthawi yochepera ola limodzi ndipo kumawononga ndalama zosakwana nkhomaliro kuti muziyenda.
- Kaya ndizovomerezeka kapena ayi, anayi mwa asanu amadzudzula anthu chifukwa cholephera CX.
- 21% yazolephera zazikulu za CX zimachitika kasitomala asanagule ngakhale.
- 27% yazaka masauzande achichepere sangayese kuthetsa kulephera, poyerekeza ndi 13% ya ma boomers aana.
- Oposa 40% ya ogula ' zoyipa kwambiri za CX zakhala zikuchitika m'mafakitale a digito (mwachitsanzo, kulumikizana, zamagetsi ndi kugulitsa pa intaneti).
Kotero ndizodabwitsa kwambiri. Mwanjira ina, ambiri Kulephera kwa CX Makampani omwe amalepheretsa kwambiri kudziwika asanafike kwa kasitomala, atha kukonzedwa ndi kuyesetsa pang'ono, makasitomala ambiri amasiya kampaniyo kwathunthu - ndipo ukadaulo nthawi zambiri umakhala wovuta kwambiri pakasitomala.