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Maupangiri 20 Owonjezera Kuyankha Kwamakasitomala Anu ndikuwonetsetsa Zokwanira, Zotheka Kuchita

Kufufuza kwamakasitomala kungakupatseni lingaliro la omwe makasitomala anu ndi omwe akuyembekezeka. Izi zitha kukuthandizani kusintha, ndikusintha mawonekedwe amtundu wanu, komanso zitha kukuthandizani kulosera za zomwe akufuna komanso zosowa zawo zamtsogolo. Kuchita kafukufuku nthawi zambiri momwe mungathere ndi njira yabwino yopitirizira patsogolo pamapindikira ikafika pamachitidwe komanso zomwe kasitomala amakonda.

  1. Fotokozani zolinga zomveka bwino: Fotokozani momveka bwino cholinga cha kafukufukuyu komanso zomwe mukufuna kusonkhanitsa. Izi zidzakuthandizani kutsogolera ndondomeko yopangira ndikuonetsetsa kuti mukufunsa mafunso oyenera. Mungafune kukhala ndi kafukufuku wokulirapo womwe umapezeka nthawi zonse patsamba la kampani yanu, kuti muwone momwe makasitomala anu amakhutidwira ndi zinthu kapena ntchito zanu. Koma ngati mukufuna mayankho achindunji, olunjika pamutu wina, ndiye kuti muyenera kulengeza kafukufukuyu padera.

Mitundu ya Kafukufuku

  1. Yang'anani kuchuluka koyenera: Kumvetsetsa kuchuluka kocheperako kofunikira pakuyankhidwa kovomerezeka mwachiwerengero ndizofunikira. Ngati mukulimbikitsa kafukufuku wanu kudzera pa imelo, mwachitsanzo, mudzafuna kulabadira kuchuluka kwanu kotseguka, kuchuluka kwa kafukufuku wanu, komanso kuchuluka kwa kafukufuku wanu. Kumvetsetsa kuti ndi mayankho angati omwe amalizidwa omwe mukufunikira kuti muwonetsetse kuti zotsatira zolondola zitha kubwezeretsedwanso kumbuyo kuti muwonetsetse kuti mukutumiza kafukufuku wokwanira wa anthu kuti mupeze zotsatira zomwe zingatheke.

Werengerani Kukula Kwachitsanzo chanu

  1. Yang'anani anthu oyenera: Dziwani zomwe zikuyembekezeka, makasitomala, kuchuluka kwa anthu, kapena kuchuluka kwa anthu omwe mukufuna kufufuza. Onetsetsani kuti chitsanzocho chikuyimira anthu omwe mukufuna kuti muchepetse kukondera komanso kuti zotsatira zanu zikhale zowona. Ngati ndi kufufuza koyera kwamakasitomala, mungafune olandira anu kuti atsimikizire mbiri yawo yogula zomwe zimasindikizidwa pa risiti. Kumbukirani kuti omvera anu adzakhalanso pazida zam'manja. Mafukufuku oyankha pama foni kapena kapangidwe kake kakuwongolera mafoni ndikofunikira!
  2. Yang'anani nthawi yoyenera: Kuyesa nthawi zosiyanasiyana kuti mutumize kafukufuku ndikofunikira kwambiri pakuyankha komanso kulondola kwa zotsatira. Mwachitsanzo, ngati mukugulitsa zakudya zowonjezera zakudya, kufunsa momwe zowonjezerazo zimagwirira ntchito patatha tsiku lobereka mankhwalawo sizimveka. Perekani nthawi yokwanira kuti mupeze yankho lolondola.
  3. Chitani mwachidule: Chepetsani kuchuluka kwa mafunso ndikuyika patsogolo omwe ali ofunikira pazolinga zanu. Ofunsidwa amatha kumaliza kafukufuku wamfupi. Ngati muli ndi mafunso opitilira 30 oti mufunse, kapena ngati mafunsowo atenga mphindi zopitilira 5 kuti ayankhidwe, lingalirani kugawa mndandanda wa mafunsowo kukhala kafukufuku angapo. Makasitomala nthawi zambiri amasiya kufufuza ngati kuli kotalika kapena kumafuna nthawi yochulukirapo kuti amalize kufunsa mafunso. Zatsopano kafukufuku nsanja ngati Mtundu perekani njira zina zapadera zowonjezerera zochitika pa kafukufuku.

Yambitsani Kafukufuku Wanu Woyamba wa Typeform

  1. Gwiritsani ntchito chilankhulo chosavuta: Lembani mafunso pogwiritsa ntchito mawu omveka bwino komanso olunjika. Pewani mawu omveka bwino, otsutsa pawiri, ndi mawu ovuta. Mafunso osamveka bwino kapena osadziwika bwino amakhala pachiwopsezo chopotoza zotsatira za kafukufuku wanu. Nthawi ya wophunzirayo iyenera kugwiritsidwa ntchito kuyang'ana yankho, osati tanthauzo la mafunso. Nthawi zomwe mafunso samveka bwino, wophunzira akhoza kusankha yankho mwachisawawa. Ndipo izi zitha kupanga njira yosokeretsa. Pali sayansi yonse kupanga mafunso abwino.
  2. Sankhani mitundu yosiyanasiyana ya mafunso: Gwiritsani ntchito mitundu yosiyanasiyana yamafunso, monga kusankha kangapo, sikelo ya Likert, ndi mafunso otseguka, kuti oyankha azichita chidwi ndi kujambula mitundu yosiyanasiyana yazidziwitso. Tikambirana izi m'munsimu gawo.
  3. Pewani mafunso otsogolera: Onetsetsani kuti mafunso salowerera ndipo osatsogolera oyankha ku mayankho enaake. Izi zithandiza kuchepetsa kukondera komanso kuwongolera mayankho abwino. Makamaka chifukwa anthu amakonda kumbukirani zokumana nazo zoyipa bwino kuposa zabwino.
  4. Yesani kafukufukuyu: Chitani mayeso oyendetsa ndi gulu laling'ono la anthu kuti muzindikire zovuta zilizonse, monga mafunso osadziwika bwino kapena zovuta zaukadaulo. Unikaninso kafukufukuyu potengera zomwe mwalandira.
  5. Lankhulani zachinsinsi: Onetsetsani kuti oyankha ali omasuka kugawana malingaliro awo moona mtima powonetsetsa kuti mayankho awo sakudziwika komanso achinsinsi. Fotokozani mmene deta idzagwiritsidwire ntchito ndi kusungidwa.
  6. Perekani zolimbikitsa: Ganizirani zopereka zolimbikitsa, monga kuchotsera kapena kulowa nawo pampikisano wotsatsa, kuti mulimbikitse kutenga nawo mbali. Samalani, komabe, monga kusindikiza ndemanga zolipidwa kapena zopemphedwa akhoza kuphwanya malamulo a ntchito yosonkhanitsa ndemanga.
  7. Konzani dongosolo la mafunso: Mafunso anu asakhale akubwerera mmbuyo ndi mtsogolo pamitu, ndipo m'malo mwake aziyenda ndi utsogoleri wachilengedwe kuchokera ku funso wamba mpaka mayankho pamitu yomwe ili mugululo. Dongosolo la mafunso anu litha kukhudza kwambiri liwiro lomwe wogwiritsa ntchito amafufuza ndikumaliza. Mutha kufunsanso funso lomwelo m'njira zingapo, kuti mupewe kukondera kutengera mawu ndi mawu.
  8. Gwiritsani ntchito kuwulula kopitilira muyeso: Osataya nthawi ya wolandirayo powafunsa mafunso owonjezera omwe alibe ntchito. Kuwulula mopitilira muyeso ndi njira yomwe mungagwiritse ntchito logic kutsata ndikuyika mafunso otsatila. Mwachitsanzo, kufunsa mafunso okhudza chithandizo chamakasitomala kwa kasitomala watsopano yemwe sanakumanepo ndi chithandizo chamakasitomala sizomveka. Komabe, kufunsa ngati adalumikizana ndi chithandizo chamakasitomala - kenaka ndikuyika mafunso angapo kwa makasitomala omwe adachita bwino.
  9. Konzani kugawa: Sankhani njira yoyenera kwambiri kwa omvera omwe mukufuna, kaya ndi imelo, malo ochezera a pa Intaneti, kapena munthu payekha. Tumizani masiku omaliza ndi zikumbutso zomwe mwapempha kwa omwe sanayankhe, koma pewani kuchita zinthu movutikira.
  10. Unikani ndi kumasulira deta: Gwiritsani ntchito kusanthula kwa ziwerengero ndi zida zowonera deta kuti mumvetsetse bwino zomwe datayo ikunena. Khalani omveka bwino pamachitidwe anu, ndipo lingalirani motengera zomwe mwapeza.
  11. Gawani zotsatira ndikuchitapo kanthu: Lumikizanani zotsatira ndi omwe akukhudzidwa, ndikugwiritsa ntchito zidziwitsozo kuti mudziwitse kupanga zisankho ndikusintha. Zindikirani zopereka za oyankha ndikuwonetsa momwe ndemanga zawo zikugwiritsidwira ntchito.
  12. Khazikitsani zoyembekeza pafupipafupi: Ngati muzifufuza nthawi zonse omvera anu, onetsetsani kuti mwawayikira zomwe mukuyembekezera nthawi zambiri, chifukwa chake deta ili yofunikira, komanso momwe kampani yanu yagwiritsira ntchito deta kuti ipititse patsogolo malonda, mautumiki, ndi ntchito. kasitomala (CX). Zokonda ndi zomwe amakonda zimasintha mwachangu kwambiri, chifukwa chake muyenera kuchita kafukufuku pafupipafupi momwe mungathere osatopetsa omwe akulandirani.
  13. Lolani mayankho aulere: Mayankho atsatanetsatane angakhale othandiza kwambiri kuposa mafunso omwe amapereka chisankho pakati pa mayankho angapo. Cholinga chonse cha kafukufuku ndikupeza zinthu zomwe simunadziwe za makasitomala anu. Mafunso ndi mayankho opangidwa ndi inu amagwiritsidwa ntchito bwino mukafuna kudziwa zinthu zenizeni, zomwe sizimalola ma nuances ambiri. Osanenanso kuti Artificial Intelligence (A) Ine injini zopangira zilankhulo zachilengedwe (NLP) akulondola kwambiri pakuzindikira malingaliro ndikusintha mayankho kukhala deta yotheka.
  14. Perekani zotsatila: Makasitomala anu omwe muli ndi chidwi kwambiri akhoza kumaliza kafukufukuyu ndipo akufunabe kukutsatirani kuti akupatseni zidziwitso zina. Ngakhale chidziwitsocho chingakhale chongopeka, pakhoza kukhala miyala yamtengo wapatali yomwe imatuluka ...
  15. Londola: Ngati oyankha pa kafukufuku wanu sakuwona kuti mukusintha zomwe mwapeza, sangakhale ndi mwayi wochita kafukufuku wanu wotsatira. Kaya wolandirayo wafunsa kapena ayi, kupereka zotsatila zomwe zikuwonetsa zotsatira za kafukufuku ndi momwe bungwe likuyankhira zotsatira zidzakulitsa chikhulupiriro mu kampani ndikulimbikitsa olandira anu kutenga kafukufuku wotsatira.

Cholinga chonse cha kafukufuku ndikupeza zinthu zomwe simunadziwe za makasitomala anu. Mafunso ndi mayankho opangidwa ndi inu amagwiritsidwa ntchito bwino mukafuna kudziwa zinthu zenizeni, zomwe sizimalola ma nuances ambiri. Kafukufuku atha kukhala chida chamtengo wapatali pankhani yowunika kukhutitsidwa kwamakasitomala ndikulosera zam'tsogolo. Zimalimbikitsanso chikhulupiriro cha kasitomala wanu ndikutsimikizira kwa iwo kuti mumawakonda, komanso zomwe amakonda komanso zomwe amalowetsa.

Kafufuzidwe Mafunso Njira

Pali mitundu ingapo yamafunso amafunso kupitilira masikelo a Likert, iliyonse ili ndi cholinga chake komanso kugwiritsa ntchito kwake. Zina zodziwika bwino ndi izi:

  1. Mafunso angapo osankha: Mafunsowa amapatsa oyankha mndandanda wa mayankho omwe adadzikonzeratu, ndipo ayenera kusankha imodzi kapena zingapo zomwe zikuyimira malingaliro awo kapena zomwe amakonda. Mafunso osankha kangapo ndi osavuta kusanthula ndipo amatha kuyankha pamitu yosiyanasiyana, koma sangafanane ndi kusinthasintha kuti ajambule mayankho amitundumitundu.
  2. Masikelo owerengera: Masikelo amavotera amafunsa oyankha kuti avotere chinthu, ntchito, kapena lingaliro pa sikelo ya manambala, monga 1 mpaka 5 kapena 1 mpaka 10. Mtunduwu nthawi zambiri umagwiritsidwa ntchito poyeza kukhutitsidwa, magwiridwe antchito, kapena kufunikira kwake, ndipo amalola kufananitsa mosavuta komanso kusanthula.
  3. Mayankho mafunso: M'mafunsowa, ofunsidwa amafunsidwa kuti asankhe mndandanda wazinthu, zokonda, kapena zokonda mu dongosolo linalake. Funso lamtunduwu likhoza kuthandizira kuzindikira zofunikira kapena zokonda pakati pazosankha koma zingakhale zovuta kuti ofunsidwa amalize.
  4. Mafunso a Likert: Sikelo ya Likert ndi mtundu wafunso la kafukufuku lomwe limayesa malingaliro, malingaliro, kapena malingaliro a oyankha powafunsa kuti awonetse kuchuluka kwa kuvomereza kapena kusagwirizana kwawo ndi mawu angapo. Idapangidwa ndi katswiri wazamisala Rensis Likert mu 1932 ndipo kuyambira pamenepo yakhala njira yogwiritsidwa ntchito kwambiri yosonkhanitsira deta mu sayansi ya chikhalidwe, kafukufuku wamsika, ndi magawo ena. Sikelo ya Likert imakhala ndi mayankho 5 kapena 7, kuyambira satsutsana kwambiri ku amavomereza kwambiri, yokhala ndi chisankho chapakati kapena chosalowerera ndale, monga “osavomereza kapena kutsutsa.” Zosankha zoyankhira nthawi zambiri zimaperekedwa manambala, zomwe zimalola ochita kafukufuku kuwerengera mayankho ndikuchita zowerengera.
  5. Mafunso otseguka: Mafunso otseguka amalola oyankha kuti apereke mayankho m'mawu awoawo, popanda mayankho omwe adafotokozedweratu. Mawonekedwewa amatha kupereka zidziwitso zozama komanso zatsatanetsatane koma zitha kutenga nthawi kuti muunike.
  6. Mafunso osiyanasiyana: Mafunsowa amafuna kuti oyankha asankhe pakati pa zinthu ziwiri, monga Inde kapena Ayi, zoona kapena zabodzandipo kuvomereza kapena kutsutsa. Ndizosavuta komanso zolunjika, zomwe zimapangitsa kuti zikhale zosavuta kuyankha ndi kuzisanthula, koma sizingagwire zovuta zamalingaliro ena.
  7. Mulingo wosiyana wa Semantic: Funso lamtunduwu limagwiritsa ntchito mitundu ingapo ya adjective pairs (mwachitsanzo, zabwino vs zoipa or amphamvu vs ofooka) ndi sikelo yowerengeka pakati pawo. Ofunsidwa amafunsidwa kuti alembe momwe alili pamlingo, kuwonetsa malingaliro awo kapena malingaliro awo pa chinthu china kapena lingaliro.
  8. Ma analogi owoneka: Chiwonetsero cha analogi (VAS) imapereka mzere wopitilira kapena slider, yomwe nthawi zambiri imakhala ndi nsonga za nangula kumapeto kulikonse kuyimira mikhalidwe yoipitsitsa (mwachitsanzo, ayi konse ndi Kwambiri). Ofunsidwa akuwonetsa mulingo wawo wa mgwirizano, kukhutitsidwa, kapena zomwe amakonda poyika chizindikiro kapena kusuntha slider pa sikelo.

Njira iliyonse yofunsa mafunso ili ndi ubwino ndi malire ake, ndipo kusankha kalembedwe kumadalira zolinga zanu zafukufuku, omvera anu, ndi mtundu wa deta yomwe mukufuna kusonkhanitsa. Nthawi zambiri, kugwiritsa ntchito mitundu yosiyanasiyana ya mafunso kumatha kukulitsa mtundu ndi kuchuluka kwa zomwe mumasonkhanitsa.

Kodi Artificial Intelligence Impact Customer Survey Motani?

Luso la Artificial Intelligence likusokoneza kwambiri kuyankha ndi kusanthula kafukufuku m'njira zingapo, zomwe zimapangitsa kusonkhanitsa deta moyenera komanso molondola komanso kuzindikira. Madera ena ofunikira omwe AI ikukhudzidwa ndi awa:

  • Kapangidwe ka kafukufuku: Zida zoyendetsedwa ndi AI zitha kuthandiza ofufuza kupanga kafukufuku wabwinoko popereka malingaliro ofunikira potengera zolinga za kafukufukuyo ndikupereka ndemanga zenizeni zenizeni za mtundu wa mafunso. NLP itha kugwiritsidwanso ntchito kuwonetsetsa kuti mafunso ndi omveka bwino, achidule, komanso opanda tsankho.
  • Makonda: AI itha kugwiritsidwa ntchito kukonza kafukufuku kwa omwe amawayankha aliyense, ndikuwapatsa mafunso omwe ali ofunikira komanso opatsa chidwi, kutengera zambiri za anthu kapena mayankho am'mbuyomu. Izi zitha kupangitsa kuti mayankhidwe okwera komanso deta yolondola kwambiri.
  • Kuyeretsa ndi kukonza zidziwitso: Ma algorithms a AI amatha kuzindikira ndikuwongolera zolakwika mu data, monga mayankho obwereza kapena zikhalidwe zomwe zikusowa, zomwe zimatsogolera ku data yoyera komanso yodalirika yowunikira.
  • Kusanthula kwa mayankho otseguka: Njira za NLP zitha kugwiritsidwa ntchito kusanthula mayankho otseguka, kuzindikira mitu, malingaliro, ndi machitidwe omwe ali m'mawuwo. Izi zitha kuthandiza ofufuza kuti adziwe zambiri kuchokera pamtundu wabwino mwachangu komanso moyenera kuposa kulemba pamanja.
  • Zolosera zam'tsogolo: Kuphunzira makina (ML) ma aligorivimu angagwiritsidwe ntchito pofufuza deta kuti azindikire machitidwe ndi kulosera zam'tsogolo, machitidwe a makasitomala, kapena chitukuko cha msika. Izi zingathandize mabungwe kupanga zisankho zodziwika bwino ndikuyankha mwachangu ku mwayi womwe ukubwera kapena zovuta.
  • Kuwona deta ndi kupereka malipoti: AI ikhoza kupanga zowonera ndi malipoti omwe amalola ofufuza kufufuza ndi kufotokoza zomwe apeza bwino. Izi zingaphatikizepo kuzindikira zidziwitso zazikulu, kuwonetsa kusiyana kwakukulu pakati pamagulu, ndikuwonetsa zomwe zikuchitika pakapita nthawi.
  • Kukambirana kwa oyankha: Ma chatbots oyendetsedwa ndi AI atha kugwiritsidwa ntchito kuyang'anira kafukufuku m'njira yolankhulirana, zomwe zimapangitsa kuti ntchitoyi ikhale yosangalatsa komanso yosavuta kwa omwe akuyankha. Ma Chatbots amathanso kutsatira omwe adayankha, kutumiza zikumbutso, ndikuyankha mafunso okhudza kafukufukuyu.

Pogwiritsa ntchito matekinoloje a AI poyankha ndi kusanthula kafukufuku, ofufuza amatha kupanga kafukufuku wabwino, kupeza deta yapamwamba kwambiri, ndi kupeza zidziwitso zamtengo wapatali, zomwe zimatsogolera kupanga zisankho zabwinoko ndi zotsatira zabwino.

Douglas Karr

Douglas Karr ndi CMO OpenINSIGHTS ndi woyambitsa wa Martech Zone. Douglas wathandizira oyambitsa ambiri opambana a MarTech, wathandizira kulimbikira kopitilira $ 5 bil pakugula ndi kuyika kwa Martech, ndipo akupitiliza kuthandiza makampani kukhazikitsa ndikusintha njira zawo zogulitsa ndi zotsatsa. Douglas ndi katswiri wodziwika padziko lonse lapansi wosinthira digito komanso katswiri komanso wokamba nkhani wa MarTech. Douglas ndi mlembi wofalitsidwa wa kalozera wa Dummie komanso buku la utsogoleri wabizinesi.

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