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Landbot: Chitsogozo cha Kapangidwe Kokambirana Kwa Chatbot Yanu

Ma Chatbots akupitilizabe kukhala otsogola kwambiri ndipo amapereka chidziwitso chosavuta kwa obwera patsamba kuposa momwe adachitira chaka chapitacho. Kukambirana ndi pamtima pa kutumizidwa kwa chatbot kulikonse ... ndi kulephera kulikonse.

Ma Chatbots akugwiritsidwa ntchito kuti azitha kujambula ndi kuyenerera, chithandizo chamakasitomala komanso mafunso omwe amafunsidwa pafupipafupi (FAQs), kuyendetsa makina, malingaliro azinthu, kasamalidwe ka anthu ndi kulemba anthu ntchito, kufufuza ndi mafunso, kusungitsa, ndi kusungitsa malo.

Chiyembekezo cha alendo obwera patsamba chakula. Amayembekeza kupeza zomwe akufuna ndikulumikizana nanu kapena bizinesi yanu mwachangu ngati akufuna thandizo lina. Vuto la mabizinesi ambiri ndikuti kuchuluka kwa zokambirana zomwe zimafunikira kuti mufufuze kuti mupeze mwayi weniweni nthawi zambiri zimakhala zazing'ono. Chifukwa chake, makampani nthawi zambiri amagwiritsa ntchito mafomu otsogolera kuyesa ndikusankha mipata yomwe akuganiza kuti ndi yabwinoko ndikunyalanyaza zina.

Njira zoperekera mafomu zagwa kwambiri, ngakhale… nthawi yotsatila. Ngati simuyankha mwachangu pempho lililonse lovomerezeka, bizinesi yanu ikuwonongeka. Kunena zoona, ndi vuto ndi tsamba langa. Ndi alendo masauzande pamwezi, sindingathe kuthandizira kuyankha funso lililonse - ndalama zanga sizigwirizana ndi izi. Panthawi imodzimodziyo, ndikudziwa kuti ndikuphonya mwayi umene ungabwere kudzera pa webusaitiyi.

Mphamvu za Chatbot ndi Zofooka

Ichi ndichifukwa chake makampani akuphatikiza zokambirana. Ma chatbots ali ndi mphamvu ndi zofooka, ngakhale:

  • Zoona: Ngati munganamizire kuti chatbot yanu ndi yamunthu, mlendo wanu angazindikire, ndipo adzasiya kukudalirani. Ngati mupempha thandizo la bot, mudziwitse mlendo wanu kuti ndi bot.
  • Kuvuta: Mapulatifomu ambiri a chatbot ndi ovuta kugwiritsa ntchito. Ngakhale zochitika zawo zoyang'ana mlendo zingakhale zokongola, luso lomanga ndi kutumiza bot lothandizira ndilovuta. Ndikudziwa… Ndine munthu waukadaulo yemwe amakonza mapulogalamu ndipo sindingathe kudziwa zina mwa machitidwewa.
  • Kukonzekera: Mitengo zisankho zokambitsirana ziyenera kuwunikiridwa mosamala ndikuwongoleredwa kuti muwongolere mitengo yosinthika ndi bot yanu. Sikokwanira kumenya bot ndi mafunso ochepa oyenerera - mutha kugwiritsanso ntchito fomu, ndiye.
  • Kusintha Kwazilankhulo Zachilengedwe: Ma Chatbots ayenera kuphatikizira machitidwe apamwamba achilankhulo chachilengedwe (NLP) kuti mumvetsetse kufulumira kwa mlendo wanu ndi momwe akumvera; apo ayi, zotsatira zake zidzakhala zokhumudwitsa ndikuthamangitsa alendo.
  • Handoffs: Ma Chatbots ali ndi malire ndipo amayenera kusiyiratu zokambiranazo kwa anthu enieni ogwira nawo ntchito pakafunika kutero.
  • Kugwirizana: Ma Chatbots akuyenera kukupatsirani magulu ogulitsa, malonda, kapena magulu othandizira makasitomala ndi data yolemera kudzera pazidziwitso ndi kuphatikiza CRM kapena kuthandizira machitidwe amatikiti.

Mwanjira ina, ma chatbots ayenera kukhala osavuta kuyika mkati ndikukhala ndi ogwiritsa ntchito mwapadera kunja. Chilichonse chocheperako chidzachepa. Chosangalatsa ndichakuti… zomwe zimapangitsa kuti ma chatbot agwire ntchito ndi mfundo zomwezo zomwe zimapangitsa kuti zokambirana zikhale zogwira mtima pakati pa anthu awiri kapena kupitilira apo.

Luso lopanga ndi kukonza momwe ma chatbot anu amalumikizirana ndi alendo amadziwika kuti kapangidwe kazilankhulidwe.

Upangiri Wopanga Kukambirana

izi infographic kuchokera ku Landbot, nsanja ya chatbot yomwe imayang'ana kwambiri pakupanga zokambirana, imaphatikizapo kukonzekera, kulosera, ndikuchita njira yabwino yolankhulirana.

Kukambirana imaphatikizapo kukopera, kupanga mawu ndi mawu, zomwe ogwiritsa ntchito (UX), kamangidwe koyenda, kapangidwe kakulumikizana, ndi kapangidwe kazithunzi. Imadutsa mizati itatu ya kapangidwe ka zokambirana:

  1. Mfundo Yogwirira Ntchito - mgwirizano womwe ulipo pakati pa chatbot ndi mlendo umathandizira kugwiritsa ntchito mawu osafotokozedwa komanso njira zazifupi zopititsira patsogolo zokambirana.
  2. Kutembenuza - kusinthana kwanthawi yake pakati pa chatbot ndi mlendo ndikofunikira kuti athetse kusamvetsetsana ndikupereka zokambirana zogwira mtima.
  3. Mtheradi - zokambitsirana zimalemekeza momwe mlendoyo amakhalira, malingaliro ake, ndi momwe zinthu zilili.

Kuti mukonzekere chatbot yanu, muyenera:

  1. Fotokozani omvera anu
  2. Fotokozani udindo ndi mtundu wa chatbot
  3. Pangani chatbot persona yanu
  4. Fotokozani ntchito yake yokambirana
  5. Lembani chatbot script yanu

Kuti mukwaniritse zokambirana zogwira mtima pakati pa bot ndi mlendo, mawonekedwe a ogwiritsa ntchito amafunikira - kuphatikiza moni, mafunso, zidziwitso, malingaliro, kuvomereza, malamulo, zitsimikiziro, kupepesa, zolembera nkhani, zolakwika, mabatani, zomvera, ndi zowonera.

Nazi zonse infographic… Upangiri Wotsogola Wopanga Kukambirana:

Kuwongolera pakupanga zokambirana infographic

Landbot ili ndi zolemba mwatsatanetsatane momwe mungakonzekerere ndikugwiritsa ntchito chatbot yanu patsamba lawo.

Werengani Nkhani Yathunthu ya Landbot pa Kukambirana

Chidule cha Video ya Landbot

Landbot imapatsa mphamvu mabizinesi kuti apange zokumana nazo zokambirana nawo zinthu zolemera za UIzotsogola mayendedwe zokhandipo zophatikizika zenizeni.

Ma webusayiti atsamba ali Landbot's mphamvu, koma ogwiritsa ntchito amathanso kupanga WhatsApp ndi Facebook Messenger bots.

Yesani Landbot Lero

Douglas Karr

Douglas Karr ndi CMO OpenINSIGHTS ndi woyambitsa wa Martech Zone. Douglas wathandizira oyambitsa ambiri opambana a MarTech, wathandizira kulimbikira kopitilira $ 5 bil pakugula ndi kuyika kwa Martech, ndipo akupitiliza kuthandiza makampani kukhazikitsa ndikusintha njira zawo zogulitsa ndi zotsatsa. Douglas ndi katswiri wodziwika padziko lonse lapansi wosinthira digito komanso katswiri komanso wokamba nkhani wa MarTech. Douglas ndi mlembi wofalitsidwa wa kalozera wa Dummie komanso buku la utsogoleri wabizinesi.

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