Hei DAN: Momwe Mau a CRM Angalimbikitsire Maubale Anu Ogulitsa ndi Kusungani Moyo Wabwino

Hei Dan: Mawu kupita ku CRM Transcript

Pali misonkhano yambiri yoti mutengere tsiku lanu ndipo mulibe nthawi yokwanira yolembera mfundo zofunikazi. Ngakhale mliri usanachitike, magulu ogulitsa ndi otsatsa amakhala ndi misonkhano yakunja yopitilira 9 patsiku ndipo tsopano okhala ndi zofunda zakutali komanso zosakanizidwa kwa nthawi yayitali, misonkhano ikukwera. Kusunga zolemba zolondola za misonkhanoyi kuti zitsimikizire kuti maubwenzi akuleredwa komanso deta yokhudzana ndi zofunikira sizitayika yakhala ntchito yovuta komanso yowononga nthawi, ndipo ndipamene mayankho a mawu ku CRM angakugulireni nthawi, kuthandizira mbadwo wotsogolera ndikusunga mphamvu zanu.

Hei DAN Voice to CRM Assistant

Voice to CRM wothandizira Pa DAN imalemba misonkhano ndikuyika zidziwitso zolumikizirana ndikumakumana ndi zotengera mosavutikira muzosunga zobwezeretsera za CRM. Wokondedwa wa Fortune 500, wothandizira mawu uyu amagwira ntchito ndi CRM iliyonse, kuphatikiza Salesforce, Zithunzi za MS Dynamicsndipo HubSpot. Imawongolera kutengera kwa CRM, imawonjezera mtundu wa data ndi 200%, ndipo imapereka pafupifupi maola 4-6 pa sabata yanthawi yowonjezera yogulitsa. Ndi cholinga chowongolera zidziwitso zamakasitomala ndikuchotsa kulemedwa ndi oyang'anira, ili ndi magwiridwe antchito a pulogalamuyo ndi ndondomeko yokhazikika yachitetezo kuti ijambule nthawi yomweyo zolemba zapamsonkhano, makhadi abizinesi, kukonza zotsatila ndikuwongolera zowonongera.

Kodi Mawu Angatani Kuti Akhale Olondola pa CRM pa Hey DAN Support Lead Generation?

Kuwonetsetsa kuti kutsatiridwa kumapangidwa kwa munthu woyenera pa nthawi yoyenera ndipo magulu ogulitsa ali ndi zida zanzeru zakumbuyo, ndizofunikira kwambiri panjira yogulitsa bwino. Pa DANKafukufuku akuwonetsa kuti ngati woyimira malonda adikirira tsiku limodzi lokha asanalembe zolemba zapamsonkhano mu CRM system, mpaka 40% yazambiri za zomwe zikuchitika zimatayika. Kupatsa mphamvu magulu ogulitsa kuti achite zomwe akuchita bwino, kumanga ndi kulimbikitsa maubwenzi opindulitsa onse, kulowetsa deta ya CRM yolondola komanso munthawi yake ndikofunikira. Pulogalamu ya Voice to CRM imapereka yankho pompopompo komanso lolondola. 

Pazaka khumi zapitazi, ntchito zolembera misonkho zama database a CRM zachoka pantchito zothandizidwa ndi anthu kupita kwa othandizira ma robotiki. Chosangalatsa ndichakuti, ngakhale kuti ndiatsopano pamasewerawa, ma bots awa amathanso kulondola kwambiri. 

Tawona kulondola kwa mawu ku CRM kukuyenda bwino kwambiri pazaka zingapo zapitazi, pomwe zolakwika zikutsika kuchokera pa 19% mu 2019 mpaka 12% mu 2021. Mayankho a Voice to CRM akuwongolera pang'onopang'ono ma aligorivimu ndipo gulu lathu lolemba limapereka cheke chowonjezera onetsetsani kuti zolakwika zotulutsa zimachepetsedwa mpaka 1% - kuphatikiza kwamphamvu kumeneku ndichifukwa chake makampani a Fortune 500 amatikhulupirira. Kukwatirana ndi ukadaulo ndi anthu ndikokwanira bwino pakati pakuchita bwino ndikuchita bwino.

Kate Zeid, Growth & Operations SVP ku Hey Dan

Kupulumutsa nthawi yonseyi ndikujambula kolondola kwa deta kungagwiritsidwe ntchito kujambula chithunzi chomveka bwino cha chiyembekezo ndikukonzekeretsa magulu ogulitsa kuti atenge njira yokwanira yotseka mgwirizano. Deta yamphamvu imatha kuyambitsa kulumikizana kwamatsenga, monga kuzindikira chidziwitso cha asymmetry pakati pa zomwe kasitomala akufuna kuphunzira ndi zomwe gulu lamalonda limadziwa za chinthu. Zitha kuthandiza magulu kuti azitha kudziwa momwe kutsogola kulili kotentha ndikuyambiranso pa nthawi yoyenera komanso m'njira yabwino kwambiri. Kusanthula kwa data pamlingo waukulu kungayambitsenso kuwona momwe makasitomala akufunira ndikudziwitsanso gawo lotsatira lazogulitsa kapena ntchito.

Kupanga Kupitiliza kwa Gulu Logulitsa

Kuchepetsa kwamagulu ogulitsa kungakhale kovuta, m'mafakitale ambiri ogulitsa ntchito amatha kukhala osakwana zaka ziwiri. Pamodzi ndikuyang'anira mutu wolembera munthu wochita masewera olimbitsa thupi, ndikupweteketsa mtima komwe kungathe kutaya ubale wamakasitomala womwe adaupanga pakapita nthawi komanso mtengo womwe ungawononge bizinesi yawo. 

Kukumbukira zolondola komanso zozama za msonkhano ndiye chinsinsi chokonzekera zotsatizana. Powonetsetsa kuti tsatanetsatane wa msonkhano wamakasitomala, kuchokera ku manambala omwe angagwirizane nawo Zoom mpaka kukumbukira kuyamikira woyambitsa bizinesi yake, akhazikitsidwa nthawi yomweyo komanso momveka bwino mu nkhokwe ya CRM mwapeza bwino tsogolo la ubalewo.

At Pa DAN mawu athu ku pulogalamu ya CRM alemba misonkhano yopitilira 1 miliyoni, kuyimira mphindi zopitilira 620,000 zamawu. Kupereka kukumbukira kwamabungwe popereka chidziwitso chanzeru kwa magulu ogulitsa onse a Fortune 500 ndi zovala zazing'ono zamabizinesi, zimatsimikizira kupitiliza kwa ubale ndipo pamapeto pake zimayendetsa malonda.

Kate Zeid, Growth & Operations SVP ku Hey Dan

Pulogalamu yotsimikizika ya CRM, Pa DAN, ikhoza kuchepetsa kuchepa kwa nthawi kukumbukira zambiri za misonkhano yambiri yomwe inachitika pa tsiku lotanganidwa. Ndizolimbikitsanso kuti mawu osinthikawa kuukadaulo wa CRM akupitilirabe kuwongolera mbiri yake yolondola, pomwe ma algorithms akupitiliza kutseka kusiyana pakati pa kukumbukira kwamunthu ndi luso la bot.

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