Anthu vs. Ma Chatbots: Ndani Adzasamalira Kusamalira Makasitomala?

Anthu vs Chatbots

Kubwerera ku 2016 pomwe macheza adatchuka aliyense adati adzalowetsa m'malo mwa anthu m'madipatimenti osamalira makasitomala. Pambuyo posonkhanitsa zokumana nazo zaka 2.5 zokhudzana ndi chatbots za Messenger zenizeni zimawoneka mosiyana lero.

Funso silokhudza kukambirana m'malo mwa anthu, koma momwe macheza angagwirire ntchito limodzi ndi anthu ogwirizana.

Chatbot tech inali lonjezo lalikulu koyambirira. Kudzinenera kuti muyankhe funso la makasitomala munjira yolankhulirana, ndikupatsanso anthu thandizo lothandizidwa pakubwereza milandu. Zinapezeka kuti ukadaulo momwe uliri pakadali pano sungakwaniritse lonjezo ili. Ma Chatbots adagwira ntchito ndi 70% yolephera,zomwe zidasiya kuyankha mafunso a makasitomala ndikupanga mwayi kwa makasitomala.

Chatbot yalephera

Facebook idachitapo kanthu mwachangu ndikukhazikitsa zoyembekezera zazamacheza. M'malo mogwiritsa ntchito zokambirana momasuka opanga ma chatbot adalimbikitsidwa kuti apange zolumikizana potsatira malamulo. UX idakhala yosavuta makamaka makasitomala ogwiritsira mabatani osiyanasiyana mkati mwa Messenger UI. Facebook idasiya kugwiritsa ntchito mawuwa kulumikiza ndipo tsopano imayitanitsa mabokosi ophatikizirawa zochitika zamthenga. Ndikusunthaku, gawo lazokambirana lidasinthanso pakuwongolera zokambirana ndikupanga njira zodzithandizira (IVR ngati) zamafunso amtundu wa Tier 1.

Ntchito yayikulu yazokambirana idasinthidwa kuchokera pakasamalidwe kasitomala kupita kuzinthu zokhudzana ndi kutsatsa. Ma Chatbots amagwiranso ntchito lero ngati njira yoyamba yolumikizira makasitomala ndikudalira kulowererapo kwa anthu makasitomala akafuna kuvuta.

bots anthu makona atatu

Ndipo ndikuganiza kuti zili ngati choncho!

Tsogolo la Kusamalira Makasitomala Pogwiritsa Ntchito Macheza

Tsogolo la chisamaliro chogwiritsa ntchito makasitomala lidzakhala yankho la haibridi pomwe bots ali kutsogolo ndipo anthu amakhala (omwe amagwiritsidwa ntchito) kumbuyo.

  • Mabotolo adzagwira ntchito molimbika kwa makasitomala ambiri, ndipo anthu adzathana ndi zomwe akutsogolera.
  • Maboti athandiza makasitomala kuyenda mu FAQ monga zikalata, ndipo anthu amalowererapo ngati funso la kasitomala ndi lovuta kwambiri.
  • Mabotolo adzapereka njira zabwino zopezera zinthu, kuthandizira kugulitsa mosawoneka bwino ndipo anthu adzathana ndi zokambirana zamakasitomala.

Kukambirana

Ndi zachilengedwe kuti makampani amayesedwa kuti achepetse mayendedwe poyerekeza ndi okwera mtengo komanso nthawi zambiri amasinthasintha ogwira ntchito. Ndipo zili bwino kuti musinthe ntchito ndi zokambirana zomwe sizinafune kuti anthu amve chisoni. Koma kumvera ena chisoni sikungachitike. Mwayi wofunikira pakukula kwamakina umakhala pakupanga kulumikizana kwamakasitomala ndi zokumana nazo. Ngati kasitomala akumva chisamaliro chake adzagulanso. Ndi kukwera mtengo kwa ogula, muyenera kuwonetsetsa kuti omwe mumagula amabwerera mobwerezabwereza.

"… Bwino" ndi wamkulu kuposa "mwachangu."

Pomwe makasitomala omwe amamva kuti chizindikiritso chimapereka chithandizo mwachangu, anali ndi mwayi wopitilira kasanu ndi kawiri. Makasitomala omwe adapereka chizindikiritso chabwino pazinthu za "anthu" (monga ulemu ndi kufunitsitsa kuthandiza kwa othandizira) anali ndi mwayi wokwanira kuchita nawo mokwanira kasanu ndi kawiri.

Chovuta ndikuti pezani malire pakati pazatsopano ndi kufunika kwake. Chinsinsi choyika kumwetulira kumaso kwa makasitomala anu ndikuti mupeze kulumikizana koyenera pakati pa zochitika zonse ndi chisamaliro chaumwini.

Mwamwayi, ma chatbots si njira yokhayo momwe ukadaulo ungathandizire anthu. Pali njira zosavuta kukulitsa zokolola za ogwira ntchito zomwe zikuwonjezera kuchuluka kwa chisamaliro chomwe wothandizirayo atha kupereka kwa makasitomala.

Zovuta zakugwiritsa ntchito AI pantchito yothandizira makasitomala sizingapangitse kuchepa kwa ntchito zonse zamakasitomala. M'malo mwake, malonda amatha kugwiritsa ntchito zokolola zochulukirapo kuti apereke milingo yayikulu kwambiri pakukula kwa gulu. AI imathandizira wothandizirana ndi chidziwitso chonse chakumbuyo kuti ayankhe mafunso ovuta kwambiri amakasitomala.

"AI idzakhala ukadaulo wapa tebulo, wofunikira kwa kampani iliyonse yomwe ikufuna kukhalabe yopikisana pantchito yothandizira makasitomala."

Forbes

Kuphunzira kwamakina kumatha kukulitsa mwayi wothandizirana nawo m'njira yomwe imawalola kuti azisunga malire awo. Cholinga chathu ku Chatler.ai ndikuwonetsetsa kuti nthawi yochezera anzathu ndi yabwino, ndikupangitsa kuti zidziwitso zikhale zosavuta, ndikulimbikitsa mayankho oyenera kwa omwe amalankhula nawo pazofunsidwa ndi ogula. Chatler.ai ilowa m'malo mwa ntchito yopanda phindu komanso yobwerezabwereza ya "chat-copy-paste" ya othandizira pazokambirana pochita ntchito yolemetsa yolemetsa m'malo mwa anthu. Ma algorithms anzeru amatha kusanthula mbiri yazokambirana ndikulimbikitsa mayankho amafunso omwe amafunsidwa kawirikawiri. Anthu amapanga chisankho chomaliza ndikuwonjezera kukhudza kwa uthenga uliwonse kuwonetsetsa kuti kasitomala akumva kuyamikiridwa. Ukadaulo wophunzirira makina wa Chatler.ai umathandizira kuti ma brand apereke mayankho achangu, olondola, komanso osasinthika amakasitomala.

Achichepere

 ndi Chatler.ai mutha kuyang'anira kuchuluka kwazokambirana zakusamalira makasitomala ndi gulu lomwelo. Lolani anthu azisamalira zokambirana zomwe zili zofunika. Lolani AI ikuthandizireni ngakhale macheza akakanidwa.

Dziwani zambiri za momwe mungachitire Achichepere ingakuthandizeni lero kuti mupereke mwayi kwa makasitomala ndikuwonjezera kukhulupirika kwa makasitomala ndi kuwombolera.

Lowani Akaunti Yochezera Yaulere

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