Malingaliro: Liwu la Makasitomala

malingaliro

Voice of Customer (VoC) ndi chidziwitso chofunikira pokhudzana ndi zosowa za makasitomala, zofuna zawo, malingaliro awo, ndi zokonda zawo zomwe zimapezeka pofunsa mafunso mwachindunji komanso mwachindunji. Ngakhale ukonde wachikhalidwe analytics akutiuza zomwe mlendo akuchita patsamba lanu, kusanthula kwa VoC kumayankha CHIFUKWA chake makasitomala amachita zomwe amachita pa intaneti.

Malingaliro Ndiwofufuzira yogwira yomwe imagwiritsa ntchito matekinoloje pama point angapo olumikizana, kuphatikiza desktop, mafoni ndi piritsi. iPerceptions imathandizira makampani kupanga, kusonkhanitsa, kuphatikiza ndi kusanthula deta yawo ya VoC.

Malingaliro imaphatikiza data ya VoC ndi intaneti analytics deta monga Google Analytics, ikulolani kuti:

  • Tsatani mitengo yokhutira kwa magulu enieni a alendo ndikuwunika bwino masamba ofikira, masamba otuluka, mawu osakira, magwero amisewu ndi kampeni.
  • Yesani mitengo yosinthira Yerekezerani mitengo yakukhutira ndi nthawi patsamba, masamba omwe abwera, magawo omwe adayendera ndi madera ena.
  • Unikani nthawi patsamba pomaliza ntchito kusiyanitsa alendo omwe akuvutika kuti adziwe zambiri ndi omwe akuchita nawo tsambalo Pezani zolemba, malingaliro enieni ndi malingaliro a ogwiritsa ntchito olumikizidwa ndikuwunika kwamakhalidwe.

Malingaliro imathandizira zilankhulo za 32 ndipo imatha kusintha mtundu wanu.

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