MetaCX: Sinthani Moyo Wamakasitomala Mgwirizano Ndi Kugulitsa Kwotsatira

MetaCX

Zaka zopitilira khumi zapitazo, ndidagwirapo ntchito ndi luso lapadera pamakampani a SaaS - kuphatikiza kugwira ntchito ngati manejala wazogulitsa wa Scott McCorkle komanso zaka zambiri ngati mlangizi wothandizana ndi Dave Duke. Scott anali wopanga mosalekeza yemwe adatha kulumpha zovuta zilizonse. Dave anali woyang'anira maakaunti wosintha mosasintha yemwe amathandizira mabungwe akuluakulu padziko lapansi kuonetsetsa kuti zomwe akuyembekeza zakwaniritsidwa.

Ndizosadabwitsa kuti awiriwa adagwirizana, adasanthula zovuta zakugulitsa kwa B2B, kukhazikitsa, ndi kasitomala churn… ndipo adapeza yankho, MetaCX. MetaCX ndi nsanja yomangidwa yoonetsetsa kuti ogula ndi ogulitsa amagwirizana mosabisa kuti alembe, kutsata, ndi kupitilira zolinga zamakasitomala ake.

Chidule cha MetaCX

Ogula ku SaaS ndi makampani azida zamagetsi akuwona kuti alibe chidaliro kuti malonjezo ogulitsa adzasungidwa. Kodi chimachitika ndi chiyani mgwirizano utasainidwa?

MetaCX yapanga nsanja yomwe imasintha momwe ogulitsa ndi ogula amagwirira ntchito limodzi ndikupambana limodzi. MetaCX imapereka malo omwe onse ogulitsa ndi ogula amatha kufotokozera ndikuyesa zotsatira limodzi, kugwirizanitsa malonda, kupambana, ndi magulu operekera mozungulira bizinesi yomwe makasitomala amatha kuwona.

Gawo logwirira ntchito pakati pa ogula ndi ogulitsa limapereka:

  • Ndondomeko Zabwino - Onetsetsani kukwaniritsidwa kwa zomwe bizinesi ikufunikira popanga dongosolo logwirira ntchito kwa kasitomala aliyense.
  • Zithunzi - Pangani ma tempuleti oyeserera opangidwa mwaluso mogwirizana ndi milandu ndi ma personas othandizira kuti azikhala osavuta ndikulimbikitsa kugulitsa ndi kuchita bwino.
  • Zidziwitso - Dziwitseni za chiyembekezo kapena kasitomala akajowina mlatho womwe mudagawana kapena kulumikizana ndi mlatho uliwonse kuti muthe kuchitapo kanthu munthawi yeniyeni.
  • Posakhalitsa - Kondwerani mphindi zazikulu pamakwerero amoyo a makasitomala-mgwirizano watsopano, kukhazikitsa kwathunthu, ndikusainanso zatsopano kuti muwone kupitilira patsogolo.
  • Masitepe a Lifecycle - Pangani dongosolo labwino logwirizana ndi gawo lililonse la moyo kuti muwonetsetse kuti inu ndi makasitomala anu mukukumana ndi zolinga zazifupi komanso zazitali.
  • Manambala - Onani m'maganizo mwanu zomwe zili mu MetaCX kuti muwonetsetse kuti aliyense ali patsamba limodzi ndikugwira ntchito mogwirizana.
  • Milatho - Itanani makasitomala ndi ziyembekezo kudera logawana, lodziwika bwino komwe mungalembetse ndikugwirira nawo ntchito limodzi mapulani.
  • magulu - Abweretsereni mwayi kwa kasitomala ndikuyamba kuyanjana ndi omwe akutenga nawo mbali popanga magulu a anthu ogwirizana ndi gawo lililonse la moyo.
  • Machenjezo Osunga - Pezani zovuta zobisika zobisika potsatira zochita ndi machitidwe omwe awulula makasitomala omwe atsala pang'ono kubisala.

Zotsatira zonse mu pulani ya MetaCX yopambana imalumikizidwa ndi zochitika zazikuluzikulu ndi ma metric omwe amagwiritsa ntchito deta kutsata zomwe zakwaniritsidwa munthawi yonse ya kasitomala.

Zotsatira zomwe makasitomala anu amasamala nazo zimakhudza mtundu wa zomwe mumakokera ku MetaCX. Mutha kukoka zochitika kuchokera kuzomwe mukugulitsa kapena dongosolo lina kuphatikiza CRM yanu, dongosolo lazachuma, kapena nsanja yochitira. Makampani anu akamadyetsa zochitika papulatifomu kudzera kulumikizana, MetaCX imagwiritsa ntchito njira ndi masiku omwe mumanena kuti akuuzeni momwe kasitomala akuyandikira kuti akwaniritse zomwe akuchita.

Konzani mu yanga Martech Zone Mafunso Podcast pazokambirana zomwe zikubwera ndi Purezidenti wa MetaCX a Jake Sorofman.

Takonzeka kuwona MetaCX ikugwira ntchito? Lowani lero ndipo gululi lipereka chiwonetsero chamoyo papulatifomu.

Funsani Chiwonetsero cha MetaCX

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