Pulatifomu ya Ecommerce Customer Relationship Management imapanga ubale wabwino pakati pa masitolo a e-commerce ndi makasitomala awo pazokumana nazo zosaiŵalika zomwe zingapangitse kukhulupirika ndi ndalama. ECRM imanyamula mphamvu zambiri kuposa Email Service Provider (ESP) komanso kuyang'ana kwambiri kwa kasitomala kuposa nsanja ya Customer Relationship Management (CRM). Kodi ECRM ndi chiyani? Ma ECRM amapatsa mphamvu eni sitolo pa intaneti kuti amvetsetse kasitomala aliyense wapadera - zokonda zawo, zogula, ndi machitidwe - ndikupereka tanthauzo,…