SDL: Gawanani Mauthenga Amodzi ndi Makasitomala Anu Padziko Lonse

Zamgululi

Masiku ano, amalonda omwe akufuna njira yofulumira komanso yochenjera kwambiri yosamalira zomwe makasitomala awo akumana nazo amatembenuzira mitu yawo kumtambo. Izi zimalola kuti makasitomala onse azitha kulowa ndikutuluka mumachitidwe otsatsa mosasunthika. Zikutanthauzanso kuti mbiri yamakasitomala imasinthidwa pafupipafupi ndipo ma data a kasitomala amapangidwa munthawi yeniyeni, ndikupereka kuwonetseratu kogwirizana kwamakasitomala pazogulitsa zilizonse.

SDL, omwe adapanga fayilo ya Mtambo Wodziwika ndi Makasitomala (CXC), akuti otsatsa omwe amayang'anira makasitomala awo mumtambo samangoyang'anira makampeni okha, koma amapangitsa mayendedwe mosalekeza omwe amafikira kasitomala malinga ndi malingaliro awo. Tiyeni tiwone momwe izi zimagwirira ntchito:

Kanemayu ali pamwambapa, mumaphunzira kuti SDL CXC imapereka zochitika zosasunthika, zoyendetsedwa ndi data pamalo aliwonse apaulendo wamakasitomala - pamaneti, zida ndi zilankhulo. Pa nsanja imodzi yokhazikitsidwa ndi SaaS, CXC imapereka njira zoyendetsera makampani oyang'anira (CX) zomwe zimaphatikizira anthu, masamba awebusayiti, kampeni, e-commerce, analytics ndi zida zothandizira kasamalidwe. CXC imagwirizananso ndi SDL Language Cloud kuti ma brand athe kuwonjezera mwayi wawo wolumikizana ndi makasitomala mchilankhulo chawo komanso pachikhalidwe chawo.

SDL Customer Experience Cloud (CXC) ndi njira yolumikizira ukadaulo yomwe imathandizira makampani kuti azitha kupereka zosadukiza, zoyendetsedwa ndi data kwa makasitomala kulikonse komwe angagule - munjira zonse, zida ndi zilankhulo. Mitundu 72 mwa mitundu 100 yapadziko lonse lapansi imagwiritsa ntchito ukadaulo wa SDL kupereka zokumana nazo zamakasitomala apamwamba.

Njira imodzi ya SDL yopangira nsanja imapatsa amalonda malingaliro ogwirizana amacheza ndi makasitomala awo. Kuchokera pamalo amodzi mtundu umatha kuwona kuyesayesa kwamachitidwe ake ndikusintha mosasinthasintha pamachitidwe onse amakasitomala, kapena tengani njira yochulukirapo ngati pakufunika kutero.

Nachi chitsanzo cha mawonekedwe a CXC:

sdl-kasitomala-chidziwitso-mtambo

SDL CXC imalonjeza njira yachangu komanso yosavuta yomwe otsatsa amalumikizirana ndi makasitomala awo ndikuwapatsa mphamvu kuti:

  • Onetsani zokambirana za ogula posonkhanitsa deta ya kasitomala pamalo aliwonse okhudzidwa kuti athandizire posankha zotsatsa ndi malonda
  • Kutumiza makampeni anzeru a digito mwakulumikiza analytics ndikuwunikira zochitika zamakasitomala amakono
  • Zochitika zokhudzana ndi mphamvu posanthula mbiri ndi machitidwe munthawi yeniyeni kuti mupange kutumizira kwakanthawi malinga ndi chipangizocho, nthawi yamasana, malo, chilankhulo, mbiri yamakasitomala ndi zina zambiri

SDL kasitomala, Schneider Electric, katswiri wogwiritsa ntchito mphamvu zamagetsi adapeza kuti njira imodzi komanso njira yopanga mitambo imakwaniritsa zolinga zawo zopereka mwayi wogwirizana komanso wosasunthika wamakasitomala mosavuta. Kampaniyi ndiyosiyanasiyana m'maiko opitilira 100 komanso m'mabizinesi angapo. Adakumana ndi vuto lodziwika pamitundu yonse yamakampani: Kodi kampani yomwe ili ndi zinthu zogawidwa, zosiyanasiyana ndi zothetsera mavuto, zogwira ntchito padziko lonse lapansi, zingapereke zofunikira, zogwirizana komanso zachangu kwa makasitomala onse ndi malo omwe akutumikirako?

Kuti akwaniritse zosowazi, adafunafuna yankho logwiritsa ntchito intaneti lomwe lingakhazikitse njira yawo yotsatsira ndi digito, kuti igwirizane ndi zomwe makasitomala ake adigito adalola ndikulola kuchuluka kosinthika kuti zizolowere zosowa zamakasitomala akumaloko. SDL idapereka zomwezo.

Ndife okonda kupitiliza kusintha ukonde wathu mozungulira makasitomala athu ndikukwaniritsa zosowa zawo zomwe zikusintha. Tikukhulupirira kuti SDL ndiyokhazikitsidwa bwino kuti itithandizire kusintha tsamba lathu kukhala lofananira ndi aliyense, kuyankha zosowa za kasitomala aliyense. Tikamapereka kufunika kwa makasitomala athu pa intaneti, amapeza mayankho achangu pazosowa zawo, kukhulupirika kwawo kumawonjezeka ndikupambana kwachilengedwe chathu chonse. Shawn Burns, Wachiwiri kwa Wachiwiri kwa Wotsatsa Web & Digital ku Schneider Electric

Phunzirani zambiri za momwe mungachitire Schneider Electric akugwiritsa ntchito SDL CXC, Dinani apa. Dziwani zambiri za Mtambo Wokumana Nawo wa SDL.

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