Believe it or not, it’s not always Marketing, Blogs, Viral Messaging, etc. Sometimes it’s simply great customer service. I have a Fossil watch that is near and dear to me because my kids bought it for me one birthday. I hope it lasts forever. The battery lasts for a year or two. My battery ran out a couple days ago but I kept wearing the watch. Sounds kind of dumb but I did it because when I look at it I think about my kids… and if I kept looking at the watch stopped, I’d remember to get a battery.
Pansi pantchito yanga ndi Windsor Zodzikongoletsera (West side of Meridian just South of the Circle). I had never stepped foot in there (hey… I’m a single 38 year old Dad, what do I need jewelry for?) but decided to see if they would install the battery for me.
Ndikulowa pakhomo lakumaso, mayi wokoma adabwera ndikundifunsa ngati angandithandizire. Ndidamuuza za wotchiyo ndipo adandilanda ndikundipereka kwa mlonda (?) Yemwe anali ndi ofesi m'sitolo momwemo. Patangopita mphindi zochepa (mwamphamvu), adatulutsa batire latsopano, adakhazikitsa nthawi, adatsuka wotchi, ndikundibwezera. Adavala imodzi yamagalasi ozizira amtengo wapatali ndipo adayenda mwachangu kwambiri ndimatha kuwona momwe adazipangira. Ndangokhala ndi nthawi yowerenga nkhani yolembedwa pakhoma yomwe imati anthu omwe achoka ku Indianapolis amangokhulupirira Windsor kuti azikonza mawotchi awo. Sindikukayika.
Kutsatsa kumatha kukupangitsani bizinesi, koma makasitomala ambiri sadzalephera kusunga.
Pasanathe mphindi zochepa ndidapereka ndalamazo (zazikulu za $ 9, kuphatikiza batri) ndikutuluka m'sitolo. Mkazi yemwe adandipatsa moni adandifunsa kuti ndibwerere posachedwa. Oo.
I’m not sure when I’ll be in the need for a jeweler again. Even if I’m not, you know where I’ll be a year from now when my watch battery goes dead!